Tech Support by Role


Graduate Students

  • For connectivity, login, JHED, and email call  410-955-HELP
  • For other software, contact your network admin or use the software catalog.
  • For hardware, laptops etc., it depends on the student. Dell for Dell, Apple for Apple, etc...
  • In the STILE lab, or the managed classrooms that have a computer, contact Phil Creswell (410-491-5305).
    Ditto for AV help in Preclinical Teaching/Basic Sciences Complex buildings.
  • For zoom, each student can claim a JHbluejays fully licensed zoom account. and support is through the zoom@jhu.edu support desk. UIS Zoom Site.
  • For Canvas, fill out a ticket.
  • New Innovations is teamni@jhmi.edu (web ticket page is coming soon)
  • For registration, course schedule, grades, and transcripts, please use Student Self-Service and SEAM.



Medical Students

Academic Computing Center (ACC)
Technology support to medical students and faculty. Windows or Mac computers, printers (laser, color), scanning stations.
Armstrong Medical Education Building Rm 305 - SOM-OIT@jhmi.edu
Canvas
Syllabi, course schedules, lecture notes and slides, and links to streamed lectures.
For questions related to online course content or enrollment, contact the course director.
JHED login required; For Canvas technical or login assistance, visit this page.
Lecture Videos
Daily video lectures for your review (streaming and downloads).
Additional Lectures are embedded in Canvas via Panopto
Oasis
Calendar-based course schedules and room locations. 
Virtual Microscopy
Virtual Microscopy logins provided during the course.
Virtual Microscopy computer labs: Armstrong 341, 342, 343, 344, 345
Printers / Scanning
Primary printer is an HP multifunctional printer and 1 additional color printer. Both printers are located in the ACC (AMEB 305) and a JHED login is required to print. You are provided a monthly quota. Printing from a personal computer requires Pharos Software installation.
myJHU
Your JHU portal for email, Pulse, Help Desk, and many other Hopkins resources.
JHED login required.
JHU IT Support
Institution-wide technology services 410-955-HELP (4357).
JHED logins and email accounts; Software; Network access
JH Tech Hub
For buying computing devices, getting repairs, and testing software. 
Zoom
Students have access to a licensed Zoom account for your use.
Activate your account here.
Examsoft
Examsoft is the SOM Exam system for taking your Quizzes and Exam using the Examplify software.
JHED login required.



Staff

Coming soon.


Faculty

Coming soon.


Residents/Fellows

Coming soon.