Tech Support

If you are having issues with logging into your JHED account call 410-955-HELP.
OIT DOES NOT support the following services:
  • Software Purchasing
  • Software Installation
  • Phone or Computer Hardware Support
If you need support for these items, you must contact IT@JH support by either calling 410-955-HELP or submitting a ticket via the IT@JH service desk portal.

The Johns Hopkins University School of Medicine Office of Information Technology (OIT) provides technology solutions and support for our partners within the Office of the Vice Dean of Education (OVDE). Below is a summary of the services we offer.

Software Development and Data Integration for Academic Programs (UME, GBE, GME, VISMED) and OVDE Staff

  • Custom software development
  • Data and reporting services

Application Support and Integration for the following systems

  • New Innovations
  • CloudCME
  • MediaSite
  • WebAdmit
  • Examsoft
  • MediaSite

Maintenance and Support for Multimedia and Teaching and Learning Technologies in the following locations

  • Armstrong Medical Education Building (PCTB)
  • Pre-Clinical Teaching Building (AMEB)

Technology Consultations for Academic Programs (UME, GBE, GME, VISMED) and OVDE Staff

  • Zoom
  • Office 365
  • SIS
  • Slate
  • Panopto
  • Canvas

For a detailed list of services offered to medical students, graduate students, faculty members, OVDE staff, house staff, post-docs, and fellows, please click here.

The OIT Team provides technology support for SOM students, faculty, and staff through our service desk. If you are a JHED user with a JHU School of Medicine Affiliation you do not need to create an account, just follow the login instructions here.

If you do not have a JHED account, you will need to create a service desk account, by following the instructions located here.